What are your hours of operation?

We are available 24 hours a day, 7 days a week, 365 days a year.

When will someone contact me after I have submitted my request?

Once your request is submitted to our Service Desk either via telephone or email, you can expect to be contacted by an engineer per these guidelines:

High priority issues are those affecting a large number of people. Individual outages will be considered critical if there is a same day critical deadline (i.e. grant submission).

Please note that resolution times may vary depending on the nature of the request.

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Can I request a specific technician to work on my request?

At this time we do not allow customers to request specific technicians. We are happy to note your preference in the ticket. That will be taken into consideration however, THAT IS NO GUARANTEE THAT YOU WILL RECEIVE THE TECHNICIAN THAT YOU REQUEST.

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What information will I most likely need before submitting a CBIS service request?

In order to properly route your request to the proper department, we will need the following information if applicable:

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Who do I contact if I am having problems with my telephone?

IT Services services the telephone and voice services for the University of Chicago. They can be reached by telephone at (773) 702-5800; by email at itservices@uchicago.edu; or by visiting their website, https://itservices.uchicago.edu/.

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