What services does BSDIS provide?
Service Desk Support Incident management, tracking, support and reporting
Onsite Support Remote and onsite issues assessment and support of supported hardware and software
User/Workstation Administration Secured access to our computing environment
Issue Consultation/Research Full scope of service to align needs with resources
Examples of services provided are:
| Inventory management | Machine setup/rebuild |
| Account creation | General troubleshooting (errors, slowness, etc) |
| File restore | Hardware purchase consultation |
| General IT consultation | Warranty part replacement |
| OS patch management | Handheld setup (best effort) |
| Printer setup | Secure computing environment |
| Desktop application support | Email client setup |
| IP address requests | File sharing maintenance |
| Jack activation requests | DNS change requests |
Other IS support contacts:
UCH IS: 2-1400
NSIT: 4-TECH
OB/GYN: 2-3809
Surgery IS: 2-2029
The University of Chicago ... 6030 S. Ellis Ave
773-702-3456 help@bsd.uchicago.edu