Q: What levels of support are available?
A: Our available levels of support are:
Extended Support Appropriate for customers who log into the BSD domain, use their desktops primarily to read email, create files, run standard applications and access the web.
- Users have no local administrative rights, but can have power user rights if necessary.
- Additional software is installed by desktop support staff
- Primarily administrative use
- Full reliance on desktop support
- Receive higher priority in ticket queue than those receiving limited support.
Limited support Appropriate for customers who log into the BSD domain, run specialized applications, and have the technical ability to maintain them.
- Both customers and desktop support personnel have administrative rights.
- Need additional software for research, analysis, etc.
- Have technical skills needed to install and troubleshoot 3rd party software
- Rely on desktop support only for more critical items, so priority for any non-critical requests is given to those with Extended Support
Local or 3rd party support Appropriate for customers who do not log into the BSD domain, and/or have machines that are specialized to meet a research need. BSDIS can provide a list of approved 3rd party support companies.
- Desktop support personnel do not have administrative rights.
- Machine is attached to specialized lab equipment or is part of data acquisition
- Machine is built from parts
- Machine is from a non-standard hardware vendor
- Machines are not exempt from security requirements
The University of Chicago ... 6030 S. Ellis Ave
773-702-3456 help@bsd.uchicago.edu