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I have entered a request via phone or email to the Service Desk . When will someone contact me?

Once your request is submitted to our Service Desk either via telephone or email, you can expect to be contacted by an engineer per these guidelines:

Critical issues are those affecting a large number of people. Individual outages will be considered critical if there is a same day critical deadline (i.e. grant submission)
High priority issues are those affecting a business-critical service for an individual without a same-day critical deadline.
Normal priority issues are those requests that are neither critical nor high priority.

Please note that resolution times may vary depending on the nature of the request.


Other IS support contacts:

OB/GYN: 2-3809
Surgery IS: 2-2029